Soft Skills & Why Are They Important?
with Judy Alter, CBAP

One of the essential skills for a Business Analyst (BA) is how they work with people. There are not any projects that exist where a BA doesn’t have to communicate with people. 85% of what a BA does is related to having excellent soft skills. When you Google Soft Skills, you get a plethora of items. Top Five, Top Seven, Top Ten, and so on. There are five that are more critical than others, and they are the focus of this presentation.

1. Communication:
a. Verbal
b. Written
c. Listening

2. Elicitation Skills:
a. Confidence and Trust
b. Negotiation Skills
c. Conflict Resolution

3. Managing Stakeholders:
a. Executive level
b. Middle Management Level
c. End Users

4. Collaboration:
a. Attitude
b. Teamwork
c. Flexibility

5. Leadership
a. Why BA Needs to Be a Leader
b. Positive and Calm Demeanor
c. Lead by Example

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Presenter 

Judy Alter (The Optimistic BA): 

Judy Alter is now known as The Optimistic BA with the glass half full mindset. She will also make you laugh and life is too short not to laugh.

Follow her Blog @ The Optimistic BA

Follow her on Facebook @theoptimisticba